ZETDC set to improves customer service

by Elijah Chihota

Following numerous complaints over poor service delivery, unscheduled power cuts and wrong power consumption estimates, the Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has announced that this is set to be a thing of the past.

“The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) is in the process of establishing a Bulk Short Message Service (BMSS) facility as part of its continued efforts to improve communication and service delivery to its valued customers,” read a press statement issued by the power utility, this week.

“In the same vein, ZETDC is requesting for customer details to enrich its database and is encouraging customers to furnish their contact details ….for the power utility to be in a position to constantly communicate information on the power supply situation, theft and vandalism, safe use of electricity and other related matters,” ZETDC said.

Personal contact details being required by ZETDC to build the said database include full names, city and suburb, mobile phone number, meter or account number and e-mail address.

Owing to unsolicited messages from some service providers, the ZETDC has assured its customers that such information would not be disclosed to anyone.

Prior to this move, ZETDC customers were complaining over poor service delivery as at times when they reported faults it took them several follow ups with the power utility before supplies were restored.